About Company
Medplus Pharmacy is India's second-largest retail pharmacy chain with its presence in 7 states, 250+ cities with a vast network of 2500+ brick and mortar stores spread across the country. We also host our Online shopping platforms www.medplusmart.com and MedplusMart mobile app.
Job Overview
| Company Name | MedPlus |
|---|---|
| Designation | Customer Care Associate(Call Center) |
| CTC | Rs. 2.4 LPA |
| Experience | 0-1 year |
| Job Location | Hyderabad |
| Degree | Bachelors degree (Any Discipline) |
| Batch | 2019,2020,2021,2022 |
Responsibilities:
- Answering customer queries professionally provides all the required information & solutions for the problems that they are facing with purchased products or services.
- Route the customer’s calls to the appropriate departments for further assistance
- Entering the call and customer information in the appropriate forms and databases & preparing the call logs by capturing all the important information about the attended call.
- Marinating call reports and following up with the customers whenever required to assist them further with call center products and services.
- Attend to inbound & outbound calls to assist customers with specific queries and also help build customers' interest in products and services that are offered by the organization.
- Revising the process and keeping themselves upto date with any new changes in process and ensuring FTR.
- Customer calls are to be followed up with clerical jobs including updating records, checking issues status with various departments.
- Must ensure customer satisfaction both for internal and external customers.
- Must possess a good understanding capability for interpreting customers' needs and also provide solutions to customers within the company's policies.
- Use effective approach for handling telephone tasks such as unintentional disconnections, interruptions and so on.
- Exhibit the right attitude when answering calls and always maintain patience to achieve good customer satisfaction.
- Maintain punctuality, shift adherence & maintain high work ethics in the office.
Skills Required:
- Must be ready to work in shifts between 6:30 hrs to 23:30 hrs & rotational weekly Offs and
- Possess good English communication skills.
- Proficiency in any one additional regional language like Tamil, Kannada, Marathi, Bengali, Telugu & Odiya would be an added advantage.
- Very Good communication skills are mandated in this role.
- Good Communication- Verbal and Non Verbal skills
- Multi-Tasking
- Good Team Player
Documents Required to Apply
- Passport Size Photo (Professional)
- Updated Resume
- ID Proof (Govt.)
- Valid E-Mail
Application Process:
- The date of the Written Test is 19-Feb-22.
- Based on the applications received, candidates will be shortlisted for the written test and they will be informed via email/sms latest by 17-Feb-22.
- Shortlisted candidates based on the performance in the exam will need to attend for the final personal interview round, on the same day of examination. The details will be announced at the Exam Venue.
- Written test will comprise of Multiple choice questions covering Quantitative aptitude, logical Reasoning and Reading comprehension.
- Candidates must bring their resume and any govt issued photo id proof (Aadhaar / Passport / PAN/ Driving license etc)for appearing for the exam.
- Based on the performance in the exam, shortlisted candidates will be called for final personal interview round as follows:
- Hyderabad: Final interview will be conducted on the same day after the written test.
- Bhubaneswar,Nagpur,Visakhapatnam, Vijayawada: Post written test, shortlisted candidates will receive an Online interview schedule within 48 hours.
Venue
No of Positions: 50
How To Apply :
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Company Info
- Address11-6-56,257/258/1,,,OPP IDPL RAILWAY SIDING,MOOSAP, ET,KUKATPALLY, Hyderabad, Telangana, India
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