Tata Communications Freshers Recruitment 2022 | Any Degree| Hyderabad 

BCA/BSc Freshers JOBS

Tata Communications Recruitment 2022 is having a Job Vacancy currently for the role of  Jr. Customer Service Executive open for any graduates from any stream, Go through the details, and Apply for the Job 

Overview

Company Name	Tata Communications
Designation	Jr. Customer Service Executive
CTC	Rs.  4.6 LPA
Experience	0-2 year
Job Location	Hyderabad, India
Degree	Any Graduate (Any Discipline)
Batch	2017,2018,2019,2020,2021,2022

Description

• Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices. 

• Checks for problems in existing systems and modifies work processes following defined procedures.

•  The operational role is responsible for achieving day-to-day objectives.

•  Works under direct supervision No prior work-related experience required 

Roles & Responsibilities

• Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.

•  Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.

• Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. 

• This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.

• Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). 

• Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. 

• Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). 

• Establishes tools and procedures to monitor network performance. 

• Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.'

Tata Communications Recruitment Selection Process

The Selection Process Is Based On The Post You Are Applying For How Ever For Entry Level Position In Tata Communications Recruitment Selection Process There Mainly Three Steps That Are As Follow-

• Telephonic Round
• Aptitude Written Test Online
• Technical Interview
• HR Interview
• Document Verification.

Skills Required to Get Selected 

• Communication Skills
• Basic computer knowledge
• Team player and quick learner
• Good Communication- Verbal and Non Verbal skills
• Multi-Tasking
• Good Team Player

Documents Required to Apply 

• Passport Size Photo (Professional)
• SSLC Marksheet 
• HSC/Diploma Marksheet
• Graduation & Post Graduation All Years’ Mark Sheets
• Updated Resume 
• ID Proof (Govt.)
• Valid E-Mail

How to Prepare Resume for this Position 

• Updated Resume, add the Skills mentioned in the Job Description in your if you see you are eligible for this position to your Resume.

• Add Valid Mobile Number

• Add your Photo  (Professional) to the Resume to Uniquely Identify from Other Candidates.

• Add the Working Email in the Resume

• Specify your Hobbies and interests relevant to the Job Responsibilities if you possess those.

How To Apply 

Any Queries, Comment below to assist😊

Click the below button to apply👇

About Company

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. The Company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility, and managing risk.